Featured Projects
TRA SACCOS Omnichannel Contact Center
Designed and deployed an omnichannel communication contact center for the TRA Savings and Credit Cooperative Society (SACCOS), integrating voice, WhatsApp, SMS and CRM to improve member engagement.
Mzumbe University Digital Library & ICT Design
Provided consultancy services for the design of ICT infrastructure and an advanced digital library system at Mzumbe University, enabling modern research capabilities and digital learning resources.
AfyaCall Digital Health Platform
AI‑assisted telehealth engagement platform connecting citizens and providers at national scale via voice, SMS and chat with integrated billing and customer support.
TMDA Infrastructure & LAN
Structured cabling and network remediation to optimise mission‑critical operations for the Tanzania Medicines and Medical Devices Authority (TMDA).
Education Engagement (Zoment)
Parent–school collaboration platform improving communication and task visibility between educators and families.
Omnichannel Contact Center Deployments
Design and rollout of omnichannel capability integrating PBX/VoIP, CRM and analytics for Tanzanian organisations, delivering seamless customer experiences.